Kelnews: How would you describe your role at Keltruck?
SH: I tend inherently to look after all of the parts aspects of the business, however a recent change in our Aftersales structure has seen an element of service department management re-applied. This coupled with the group reporting functionality for all aftersales key performance indicators keeps me relatively busy!

Kelnews: When did you start at Keltruck?
SH: I started back in October 2002 and was treated to a jolly, oops, management trip to Palma within weeks of starting. Dream job or what?!

Kelnews: What did you do before joining Keltruck?
SH: I generally come from the car trade where I progressed through the ranks from Parts Supervisor, to Parts Manager, to Parts & Service Manager and, finally, General Aftersales Manager with responsibility for all aftersales activities including parts, service, bodyshop & fast-fit operations. These positions were held with Ford and Toyota dealership groups.
After completing my time there I gained a position with Carter & Carter working for the aftersales consultancy scheme for Peugeot prior to being head hunted by John Biggin/Simon Hobson for the position with Keltruck.

Kelnews: So how did you get into the industry then?
SH: I have always had an interest in the mechanical and, as such, followed a path that made me happy to go to work. Hold on I must be mad – no, I really do enjoy the industry in its entirety!

Kelnews: What do you like about the industry?
SH: The diverse nature of the business, no two days are ever the same (like answering these questions, for example!) and mostly the great characters/colleagues that I have met and have the privilege of calling friends.

Kelnews: What do you do outside of work?
SH: I tend to apply myself to DIY around the house as it helps me to relax, whilst also liking to socialize. I have also been known to sing the odd karaoke song!

Kelnews: What was your first car?
SH: My first car, well what can I say... A Datsun F11 100A. A great little car, however this was soon replaced by love of 3 litre Capris (old Fords never die you know!) before the career allocated company car usage.

Kelnews: So what does the future hold?
SH: All I can say really is more success, business growth through an industry foresight coupled with a passion to make everything work. 

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