Kelnews: How would you describe your role at Keltruck?
CJK: Captain of the jumbo jet!

Kelnews: When did you start Keltruck?
CJK: We opened in April 1983 with Kenrick Way, West Bromwich as our sole site initially.

Kelnews: What did you do before founding Keltruck?
CJK: Before starting Keltruck I was self employed as a second hand truck dealer.

Kelnews: So how did you get into the industry then?
CJK: I started as an apprentice aged 15 at Attwood Garages, Wolverhampton. At the age of 20 I joined Ryland Vehicle Group (Seddon Atkinson dealers) as Assistant to the General Manager, progressing to truck sales within a couple of years & never looked back! I left to start my own used trucks business aged 24.

Kelnews: What do you like about the industry?
CJK: It's got to be the number of great characters & close personal friendships I've formed through being involved in the industry all of my working life like the late great Alan Murrall of Bowmur Haulage & Don Taylor of Taylors of Martley.

Kelnews: What do you do outside of work?
CJK: Spend time with my wife of 37 years, Sonia, & walk my dogs. Anything with an engine is a great attraction to me. My real passion is flying helicopters – see kelair.net.

Kelnews: What was your first car?!
CJK: A Vauxhall Victor FB Deluxe, registration number 326 1KV, with the back wing falling off! It stayed that way until I had the money to repair & sell it on.

Kelnews: So what does the future hold?
CJK: Staying healthy & increasing the penetration of Scania trucks in the Midlands!

Good News for Old Friends

Have you received exceptional service from a member of staff at Keltruck? If so, please tell us about it.

Congratulations to:

• All of the staff at Keltruck Tamworth. From Mr J Windsor of Maritime Transport, Coleshill, West Midlands for "the service quality being of the highest standard and for the helpfulness of staff where nothing is too much trouble."

• Adrian O'Mara at Keltruck Rugby. From Mr Jack Parker, PC 23 T.I.U. "I am a vehicle examiner for Warwickshire Police, I am currently dealing with a case involving a Scania artic and needed some help regarding the suspension and steering on the truck. I appeared at Keltruck Rugby unannounced and Adrian could not have been more helpful. He immediately stopped what he was doing and dealt with my request in a really positive and up beat way. Furthermore I needed to contact him again later the same day and the response was exactly the same faxing over some component information almost immediately. In short it was a first class service and portrayed an excellent image of the company."

• All the staff at Keltruck West Bromwich. From Martine Smith of AAH Pharmaceuticals. "Thank you for the work that went into achieving the programme that you helped deliver last week and over the weekend. What a piece of cross company team work! Timescales were tight in all areas but, as normal, nothing was too much trouble and as a result we have a fantastic, spectacular fleet of shiny red trucks and boxes at Stoke and the out-bases operating as we speak."

At Keltruck we are continuously looking for ways to make your everyday business easier to manage. And when it comes to repairs, we think that helping you avoid unexpected costs is a great way to achieve that.

Why are we introducing fixed price repairs?
To help make life easier. For most repair work, you will now know the total fitted price in advance – no surprises on your invoice. And that invoice will be straightforward and easy to understand with no more confusing parts costs and hourly rates. Sounds good, doesn’t it?

How does Keltruck calculate fixed price repairs?
Keltruck & Scania have used their extensive experience to identify how long it takes to carry out specific workshop tasks most efficiently. The price you pay will be based upon those times. Our fixed prices also include parts, any related items that also need to be changed and consumables, such as oil. Quite simply, we’ve taken the guesswork out of repair estimates. Most fixed prices will appear in our published price list, or we will be able to advise the cost when you call to book your vehicle in.

What happens if we find another fault while the vehicle is in the workshop?
If, while working on your vehicle, we find another part that should be repaired, we will call you before we take any action to let you know what is involved.

Are there any preconditions for fixed price repairs? 
Our fixed price repairs are available on all Scania vehicles which are not covered by a Scania Support Programme. All we ask is that the vehicle is in normal condition and free from equipment that might prevent normal access such as catwalks.

What will the invoice look like? 
The invoice will be completely straightforward. It will simply state the repair and total charge, as it appears in the price list.

Will fixed price repairs affect my delivery time? 
From our perspective, fixed price repairs mean better workshop planning and more accurate delivery times. That means better, more responsive service, assurance of parts availability, and higher uptime for you.

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Inclusive tyre contracts

Keltruck announces a new range of inclusive tyre contracts.

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